Greater Shepparton

Berry Street

Berry Street work with children, young people and families with the most challenging and complex needs. These children and young people have often suffered great distress and significant harm growing up in families where violence, neglect, abuse, trauma and poverty have prevented them from having a good childhood.
They aim to:

  • help children and young people recover from the devastating impact of family violence, abuse and neglect
  • help women keep themselves and their children safe from family violence
  • help struggling mothers and fathers to be the parents they want to be
  • contribute to, and advocate for, a fairer and more inclusive community
  • provide foster care and kinship care when children can’t live safely at home

They have four offices in the Hume Region, Shepparton, Kaiela, Alexandra and Seymour.

  • Cost: Free
  • Referrals: Yes
  • 24 Hours: No
  • Outreach: No
  • Walk-ins: Yes
  • Appointments: Yes
  • Shepparton: 110 Wyndham Street Shepparton VIC 3630
  • Shepparton (Kaiela): Reedy Swamp Road
  • Alexandra: 58 Grant St
  • Seymour: 52 Station St
  • Shepparton: 03 5822 8100
  • Shepparton (Kaiela): 03 5820 3900
  • Alexandra: 03 5770 2200
  • Seymour: 03 5799 0039
  • Shepparton:

Programs & Services in the Hume Region:

  1. Community

Deliver programs with a focus on the early years, financial inclusion and capacity building in rural communities. Engage with groups within the community

  • Connect for Kids
  • Early Learning is Fun
  • Emergency Relief
  • Parenting after Bushfires
  • Safe and Caring Communities
  • Saver Plus – Financial Inclusion Program

2. Education, Training & Employment

We run an independent school with three campuses, and an extensive range of other education support and training programs.

  • Adult Community Education
  • Leaps and Bounds
  • School Focussed Youth Service
  • Shepparton Good Start
  • Youth Arts
  • Youth Connections

3. Family Services

Our family services support parents to better care for and nurture their children and help resolve conflict between parents and their adolescents. We deliver responsive and flexible support options to women and children experiencing family violence.

  • Children’s Contact Service
  • Post Separation Cooperative Parenting Program

4. Foster & Kinship Care

When children can’t live safely at home because of serious child abuse, neglect and family violence, Berry Street provides the appropriate level of care.

5. Residential Care

Residential care has often been seen as an option of “last resort” but we recognise that residential care is a valuable alternative for those young people who are unable to live safely at home or in foster or kinship care.

6. Therapeutic

Through clinical services and counselling programs we work with the distressed child or young person, their family, carer and other services, to help them recover from their trauma.

7. Sexual Abuse Prevention program




Youth Services




Bushfire Youth Support Program

Health & Wellbeing Project

Intensive Case Management

L2P – Learner Driver Mentoring Program

Leaving Care

Youth Participation & Access – YiMiP & YiMuP


Bond Assistance

If you can’t afford to pay the bond when renting privately, you may be able to borrow the money. There are income and asset limits for public housing assistance and bond loans in Victoria. For more information see the website listed.

  • Referrals: No
  • 24 Hours: No
  • Outreach: No
  • Walk-ins: No
  • Appointments: No

    Child and family Service and Child FIRST

    Placing children and youth first, the Every Child Every Chance reforms provide professionals working within the sector more effective processes to:

    • listen to what children and young people want and need
    • enable earlier intervention
    • reduce child abuse and neglect
    • provide better support to Aboriginal children, young people and their families
    • work together in cooperation with other providers of children, young people and family services.

    If you or someone you know needs support in your family or you would just like to discuss concerns you have for a child, call the Child FIRST service in you local area for a chat. If you believe that a child is in need of protection but you’re not sure your concerns meet the child protection threshold, call Child FIRST for a confidential consultation.


    For more information visit:

    • Cost: Free
    • Referrals: Yes
    • 24 Hours: No
    • Outreach: Yes
    • Walk-ins: Yes
    • Appointments: Yes
    • Lower Hume (Seymour): 1300 855 614
    • Goulburn Valley (Shepparton): 1300 854 944
    • Central Hume (Wangaratta): 1800 705 211
    • Upper Hume (Wodonga): 1800 705 211

    Child Protection Services

    What do child protection services provide

    Child Protection provides child-centred, family-focused services to protect children and young people from significant harm caused by abuse or neglect within the family. It also aims to make sure that children and young people receive services to deal with the affect of abuse and neglect on their wellbeing and development.

    The role of the Child Protection Service is to:

    • Receive reports from people who believe a child needs protection from abuse or neglect.
    • Provide advice to people who report cases of abuse or neglect.
    • Investigate when a child is believed to have been abused or is at risk of abuse or neglect.
    • Refer children and families to services in the community for ongoing support and harm prevention.
    • Take matters to the Children’s Court if the child’s safety within the family cannot be guaranteed.
    • Supervise children on legal orders granted by the Children’s Court.

    Mandatory reporting of child abuse

    Some professionals such as doctors, nurses, police and school teachers are legally obliged to report suspected child abuse. In addition, any person who believes on reasonable grounds that a child needs protection can make a report to the Victorian Child Protection Service. It is the Child Protection worker’s job to assess and, where necessary, further investigate if a child or young person is at risk of significant harm.

    Further information can be found on Reporting child abuse or Making a referral to Child FIRST. To access their website, click here.


    • Cost: Free
    • Referrals: Yes
    • 24 Hours: Yes
    • Outreach: Yes
    • Walk-ins: Yes
    • Appointments: Yes
    • Hume Region (free call): 1800 650 227
    • After Hours (Victoria): 131 278
    • Wangaratta Office: 0357 220555
    • Wodonga Office: 0260 557777
    • Shepparton Office: 0358 321500
    • Seymour Office: 0357 936400

    There are a range of services in our community that aim to support families and protect children. These can be categorised into three levels:

    • Universal (primary) services – are offered to everyone in the community. They include antenatal services (pregnancy counselling and advice), maternal and child health services, and preschool education. These services aim to provide support and help to prevent abuse and neglect.
    • Secondary services – identify and reduce the personal and social stresses on parents that may lead to family breakdown or child abuse. Services include in-home family help, financial or family counselling, respite care, and various parenting and self-help groups.
    • Tertiary (statutory) services – are for children who are or may be at risk of significant harm, and for whom intervention is needed for their ongoing safety. These services include the statutory Child Protection Service and Placement Service for children who are unable to live at home. Generally, where families are experiencing difficulties, it is more appropriate that less intrusive community-based professionals and agencies attempt to assist. Referral to the Child Protection Service occurs only where children and young people are at risk of significant harm.

    Consumer Action Law Centre

    Free legal advice helpline, Monday to Friday, 9am to 5pm. 1800 466 477

      • Cost: Free
      • Referrals: No
      • 24 Hours: No
      • Outreach: No
      • Walk-ins: No
      • Appointments: No
      • Main Contact: 1300 558 181

      Domestic Violence and Sexual Assault National Help Line

      Telephone counselling for females and males specialising in domestic violence and sexual assault which is available in all regions nation wide.

      1800 737 732

        • Cost: Free
        • Referrals: No
        • 24 Hours: Yes
        • Outreach: No
        • Walk-ins: No
        • Appointments: No
        • Free Call: 1800 737 732

        This service provides over the phone counselling on sexual assault and domestic violence. They are also able to provide referrals to allow you to book appointments at local agencies to seek further help.

        Domestic Violence Resource Centre Victoria (DVRCV)

        Initial telephone support, information and referral to services to assist people who have experienced family violence. Specialist resources in domestic violence and incest.  Contact details for local support services.

        Phone us on (03) 9486 9866, Monday to Friday, 9am – 5pm.

        • Cost: Free
        • Referrals: Yes
        • 24 Hours: No
        • Outreach: No
        • Walk-ins: No
        • Appointments: No
        • Main Contact: (03) 9486 9866

        Family Law Courts National Enquiry Centre

        General information about family law court procedures, Family Law Court forms and publications, referrals to legal advice.  The National Enquiry Centre operates telephone and email information services (except in WA) for the Courts

        Opening Hours:
        8.30am to 5.00pm Monday to Friday

          • Cost: Free
          • Referrals: Yes
          • 24 Hours: No
          • Outreach: No
          • Walk-ins: No
          • Appointments: No

          Services include:

          • general information about family law court procedures
          • general information about applying to the Family Law Courts
          • general procedural information about your case
          • family law forms and publications,
          • referrals to legal advice and other services in the family law system, and
          • copies of divorce certificates and orders.


          FamilyCare is a dynamic non-government, not-for-profit organisation offering family services, carer and disability support services to families and young people in Shepparton, Seymour, Cobram, Kinglake, Wallan and surrounding districts.

          FamilyCare works in partnership with the community, reflecting best practice by assisting families and individuals to enhance their strengths throughout their lives, through the provision of responsive and proactive services.

          FamilyCare will, in partnership with our communities, be dynamic, responsive and proactive in our services, to work with families and individuals, enhancing their strengths throughout their lives.

          All people have skills and competencies that enable them to solve problems and develop opportunities for the enrichment of life. Programs therefore must encourage people to discover new ways of using and extending their skills and resourcefulness.

          Family members are the ‘experts’ about their families. While we value the skills and abilities of our workers, and the expertise within the agency, all of these are secondary to the skills and resourcefulness of the families with whom we work. Our role is to complement the competencies that lie within the family. We focus on gaining an understanding of why the problem has occurred and how it can be different, not who is at fault. The subject of therapy is the way people are making sense of themselves and their interaction.

          Opening hours are Monday to Friday 9am – 5pm (after hours by appointment)

          • Cost: Free
          • Referrals: Yes
          • 24 Hours: No
          • Outreach: Yes
          • Walk-ins: Yes
          • Appointments: Yes
          • Shepparton (Head office): 19 Welsford Street
          • Seymour: 64 High Street, Seymour
          • Cobram (outreach office): 49 Broadway Street, Cobram
          • Kinglake (outreach office): Murrindindi Shire Offices
            19 Whittlesea-Kinglake Road, Kinglake. 3763
          • Wallan (outreach office): Shop 3,
            65 High Street, Wallan. 3756
          • Shepparton (head office): (03) 5823 7000
          • Seymour: (03) 5735 4600
          • Cobram (outreach office): (03) 5871 3247
          • Kinglake (outreach office): (03) 5786 1888
          • Wallan (outreach office): (03) 5734 1000

          Family care provides a rang of services like referral to specialist services, counselling for adults and children, mediation for youth and parents, confidential counselling for men and group work for anger management.

          Child Family Services is a specialist service for Familycare, providing relevant support and services to families. The various programs and activities that are offered under this umbrella are designed to enhance parent to child, partner to partner & sibling to sibling interactions.

          • Child First (Child & Family Information Referral & Support Team)
          • Integrated family services
          • Parent Child Program
          • Cradle To Kinder
          • Perinatal Depression Support Group
          • Families first
          • Parent Assessment & Skill Development
          • Men and family relationships
          • Real Men Make Great Dads (Hey Dad)
          • Refugee Minor Program
          • Girls, Girls, Girls
          • People in Partnership (Volunteer Program)
          • No Interest Loan Scheme

          All our programs and services are free and confidential.





          Goulburn Valley Centre Against Sexual Assault

          The Goulburn Valley Centre Against Sexual  Assault is one of 15 Centres Against Sexual Assault throughout Victoria that provide services to victim/survivors of sexual assault, their non-offending family members, partners and friends.  Community and professional education are also an important part of our work. They offer counselling, crisis care & referral for survivors of sexual assault and non-offending family members. GVCASA provides a 24 hour telephone crisis line.  This is often the first point of contact for recent rape victims, distressed or suicidal clients, parents of children who have disclosed abuse and partners of victim/survivors. In the case of recent assaults, the GVCASA worker can act as an advocate, provide support and information and explain the options, processes, rights and implications of different choices. There office is located in Shepparton and they provide outreach to the following locations Seymour (weekly), Yea, Cobram, Alexandra, & Nagambie (by appointment.) They have an after hours telephone contact and their office is open Monday to Friday, 9am to 5pm. 

          • Cost: Free
          • Referrals: Yes
          • 24 Hours: Yes
          • Outreach: Yes
          • Walk-ins: Yes
          • Appointments: Yes
          • Address: 130 Nixon Street
          • Main Contact: (03) 5831 2343
          • Sexual Assault Crisis Line (free call): 1800 112 343
          • After Hours: 1800 806 292
          • Email Address:

          Individual Counselling

          GVCASA has experienced and qualified counsellors who provide counselling for victims/survivors of sexual assault. This service is available to all victim/survivors regardless of their age, gender or the time that has elapsed since the assault.

          Individual counselling enables you to work through the impact of the sexual abuse at your own pace and in an environment where your rights are respected.  Counselling is also available for your families, partners and friends to assist them in understanding and dealing with their own feelings and to support you in your journey.

          Adult Therapeutic Groups

          Adult Therapeutic Groups are held by GVCASA at regular intervals throughout the year.  The group setting is generally best suited to victim/survivors who have participated in individual counselling and are seeking an opportunity to take the next step in their recovery.  Adult Therapeutic Groups are offered to small numbers of victim/survivors and supported with experienced facilitation.

          Information and referral
          GVCASA provides an information and referral service which is available to victim/survivors, their non-offending family members, partners and friends.

          Advocacy & Support
          GVCASA is available to provide information on the range of options available for victim / survivors and discuss the implications of each.  Should you prefer, your counsellor can assist you to advocate in support of your interests.

          Link with Interpreters
          GVCASA has access to confidential interpreter services and can arrange for a suitably qualified person to assist where necessary.  This service is provided free.


          Immigrant Women’s Domestic Violence Service Hotline

          Immigrant Women’s Domestic Violence Service (IWDVS) gives voice and provides culturally sensitive services, in Victoria, to meet the needs of women and children from Culturally and Linguistically Diverse backgrounds affected by domestic violence. It is free for immigrant women and families in situations of family violence and provides linguistic support in over 20 languages. You can call Monday – Friday, 9am-5pm.

          • Cost: Free
          • Referrals: No
          • 24 Hours: No
          • Outreach: No
          • Walk-ins: No
          • Appointments: No
          • Public Line: 03 8413 6800
          • Rural Women ring: 1800 755 988
          • Phone Interpreter Service: 131 450
          • TTY: 133 677

          The hotline provides culturally sensitive risk assessment, court assistance, information, support, advocacy and referral to women and children from culturally and linguistically diverse backgrounds in situations of domestic violence.


          Junction Support Services


          Junction Support Services has been operating in the North East Region of Victoria since 1989. Junction currently services the Wodonga, Towong, Indigo, Wangaratta, Moria, Benalla, Shepparton, Strathbogie, Mitchell and Murrindindi local government areas and parts of the Mansfield and Alpine local government areas. Junction is an independent, not-for-profit community service organisation providing high quality and innovative services to single adults, families, women and children and young people living in the Goulburn Ovens Murray areas of Victoria. The Wangaratta, Wodonga and Shepparton offices are open Monday to Friday 9am till 5pm and there is an after hours emergency contact number if need be.

          • Cost: Various
          • Referrals: Yes
          • 24 Hours: Yes
          • Outreach: No
          • Walk-ins: Yes
          • Appointments: Yes
          • Head Office: 11 Chisholm Street (P.O Box 377) Wangaratta, Vic 3677
          • Wodonga Office: 155 Melbourne Road (P.O Box 1490) Wodonga, Vic 3690
          • Shepparton Office: 43A Wyndham Street Shepparton, Vic 3630
          • Intake: (02) 6043 7425
          • Wangaratta Head Office: (03) 5722 4129
          • Wodonga Office: (02) 6043 7400
          • Emergency After Hours: 1800 825 955
          • Email Address Wangaratta:
          • Email Address Wodonga:

          Junction Support Services provides a diverse range of services and programs into the Eastern Hume Region. These include:

          Intake and assessment worker

          Intake is the entry point for all programs offered at Junction Support Services: The Intake and Assessment Worker coordinates the intake and assessment process for the organisation, offering a flexible response in meeting the needs of children, young people, single adults and families looking to access Junction programs. The core purpose of this role is to provide an entry into Junction programs, interim response until case managed, and to ensure that clients and external services are directed to the appropriate program/service. External services and members of the community can contact the Intake and Assessment worker to discuss possible referrals.

          Families and Single Adults Program: 25 yrs+

          This program offers 13weeks of case management to adults who are or are at risk of becoming homelessness to achieve stability and independence and link with the community. Adults are supported to link with education, employment and explore all accommodation options, advocacy, referral and practical assistance. Referrals are received from housing organisations, community services, police; self and family. Allocations to the Families and Single Adult Program for case management is through RHNL Prioritisation list and Junction Intake.

          Family Violence Intensive Case Management Initiative: 18yrs+

          This program offers 26 weeks of case management support, to individuals currently experiencing or who have recently left the relationship. Individuals are supported to develop safety plans, access risk and develop support within the community and advocacy, referral and practical assistance. Referrals are received from housing organisations, community services, police; self and family, to Junction Intake.

          Integrated Family Services: individuals, pregnant or parenting with children 0-18yrs.

          This program offers 13-26 weeks of case management support to families to maintain accommodation achieve stability minimising the need for intervention from child protection through advocacy, referral and practical assistance. Referrals are received through ChildFirst (UMFC). Referrals to Child First can be made by services or family or self.

          Children’s Resource Program – Hume Region

          The Hume Region Children’s Resource Program is designed to raise awareness of the issues faced by accompanying children in the homelessness & family violence sectors. In doing this, they aim to build on existing skills of workers in the sector and encourage organisational orientation to child inclusive practice.

          Homeless Children’s Specialist Support Service – Hume Region (Staff in Shepparton and Wodonga)

          This service provides support to children who accompany families receiving case management support from homelessness and family violence assistance agencies in the Hume region. The Homeless Children’s Specialist Support Service incorporates a suite of four support responses to children and families (where the child is the primary client), including: assessment and case planning support (stream one); enhanced case management support (stream two); therapeutic group work (stream three); and individual counselling (stream four). The service model involves collaborative work with other agencies and referring workers with Co-Case Management and shared co-facilitation of groups.

          Children’s Family Violence Counselling (Wodonga/Wangaratta)

          A free and confidential service for children who are in need of counselling and additional support due to their experience of family violence and/or homelessness.

          This may include:

          · One-on-one counselling for children (0-18)

          · Sibling groups

          · Education on impact of trauma on children’s behaviour and feelings

          · Developmental needs

          · Referrals for appropriate services

          · Information, printed materials

          · Advocacy

          Adolescent Counsellor 12-18yrs (Wodonga)

          This program provides counselling to young people in various forms including: one on one counselling and group work. The adolescent counsellor practices    include assertive outreach in order to engage high risk adolescents incorporating a number of therapeutic interventions. For existing JSS clients.

          Youth Support Program

          The youth support program offers support to young people (15-25 years old) who are homeless or at risk of becoming homeless. The programs aims to support  young people in obtaining long term accommodation and to assist in overcoming any barriers(mental health, drug and alcohol abuse, etc) to sustain their independence by referrals and advocacy to services within the community. . External services and members of the community can refer.

          Supporting Young Parents

          This program aims to provide support and assistance to young people (15-25 year olds) who are homeless or at risk of homelessness and are pregnant or parenting. The aim of this support is to strengthen the life and/or parenting skills of these young people, with a focus upon assisting them to obtain and maintain stable accommodation. The program provides intensive case work, group work and referrals to the local community for, tenancy, parenting, education, social and recreational activities. External services and members of the community can refer.

          Creating Connections 15-25yrs.

          The program provides a more intensive response and longer term support for young people(15-25 year olds) who are at risk or have a long history of homelessness and have complex support needs. Through case management this programs supports young people to attain and sustain independent living. The programs primary focus is on assisting young people into to the private rental market, education, employment and to participate positively within the community.  External services and members of the community can refer.

          Leaving Care Program: 16-25 years

          This program is a voluntary program which provides long term case management support. This program is targeted to young people who are exiting Out of Home Care, are at risk of homelessness or are experiencing homelessness, have been subject to a Custody or Guardianship Order on or after their 16th birthday and possess the abilities to transition to independent living. The program aims to assist young people in a range of areas, some of which included housing, education, employment and stability and independence in the community.

          Leaving Care Mentoring Program: 16-25 years

          Through the support of volunteer mentors the Leaving Care Mentoring Program aims to provide young people leaving Out of Home Care with the opportunity to build and develop their independent living skills, positive relationships with adults within the community, to promote personal relationships and skills that prevent social isolation. Mentors play a key role in assisting young people through individual support, advice and guidance and by helping in practical ways that are important in this transitional period of a young person’s life.

          Adolescent Support Program: 10-17 years

          The Adolescent Support Program is a voluntary program which provides case management support to young people and their families. The program aims to provide support to ensure the young person is able to continue to reside in the family home. It also includes regular contact with the parents, school, emotional and social support. Furthermore, the program aims to prevent child protection involvement, or further child protection involvement. Referrals can be received from the community or child protection.

          Finding Solutions: 10-17 years

          Finding Solutions is a voluntary early intervention program, which is used as an alternative to the involvement of child protection. All referrals are made by the child protection intake team once a notification has been made and it is deemed that statutory involvement is not required. All referrals which are accepted require a response within 48 hours. Finding Solutions provides case management with its’ primary aim to prevent further child protection involvement. Furthermore, a holistic approach is taken which involves regular contact with the family, school, emotional and social support. A waitlist is not held for this program. If the program is at capacity, an Adolescent Support Program referral can be considered.

          Intensive Case Management (ICMS): The ICMS program works with young people aged between 12-18 years who are currently on Child Protection orders. Workers hold a case load of 6 with the aim that the young person will receive intensive support during the period they are on their Child Protection orders. Referrals can only be received from the Department of Human Services as all cases are contracted to the agency.

          Transitions:  The Transitions program is focused on young people as they are starting to exit the care system. The target group are between 16 to 18 years and have been on a Child Protection Order which is due to expire.  The worker will work with the young person in relation to moving out of Foster Care or Residential Care and into an independent living environment. The worker will work on skill development with the young person as well as supporting them to complete all housing applications.  There two lead tenant properties attached to this program for the young people to live in for a period of time whilst they are developing their independent living skills. .

          Wodonga Youth Refuge:  aims to provide safe stabilising accommodation, providing a cycle breaker for young people in need of support. The Youth Refuge focuses on supporting young people to develop the skills and link into resources to help them break the cycle of homelessness. This unit provides 24 hour supervised and supported accommodation for up to four homeless young people in a voluntary capacity. There is a Specialist Practitioner and Case Worker whose role is to work towards early intervention and prevention of youth homelessness as well as re-engaging in education and where appropriate encourage family/ carer reunification.

          High Risk Residential Units: Using a therapeutic approach to our practice, we aim to provide a physically and emotionally safe living environment for young people residing in our houses who are on Child Protection Service orders. Junction Support Services has management of five residential units in the Wodonga/ Wangaratta area. The units provide 24 hour supervised and supported accommodation and are supported by the ICMS Case Managers and Transitions worker.  The Houses are also supported by the behaviour pathways coordinator who provides internal training and support to the residential care workers.

          Kid’s Help Line

          Counselling line for children and young people aged 5-18 years, email and web counselling.counselling across all regions Australia wide.

          Free call 24/7 – 1800 55 1800

          • Cost: Free
          • Referrals: Yes
          • 24 Hours: Yes
          • Outreach: No
          • Walk-ins: No
          • Appointments: No
          • Free call: 1800 55 1800


          Lifeline provides access to crisis support, suicide prevention and mental health support services

          24/7 phone crisis counselling service for all regions across Australia

          131 114

          • Cost: Free
          • Referrals: Yes
          • 24 Hours: Yes
          • Outreach: No
          • Walk-ins: No
          • Appointments: No
          • Lifeline: 131114

          Lifeline’s National Services:

          •  24 Hour Telephone Crisis Support – 13 11 14
          • Online Crisis Support Chat
          • Service Finder – free directory of local health and community services
          • Mental Health Resource Centre
          • DValert – Domestic Violence Response Training
          • National Cannabis Information and Helpline

          Local Community Services:

          A range of services are provided through local Lifeline Centres across Australia that meets the needs of local communities. These services may include:

          • Suicide prevention and bereavement services
          • Face-to-face counselling
          • Financial counselling
          • Gambling counselling
          • Youth services
          • Disability services
          • Welfare programs
          • Rural outreach
          • Migrant support services
          • Family and mediation services
          • Counselling services for children
          • School based education programs
          • Information education and support groups
          • Indigenous support services

          Magistrates Court

          The Court values the strong engagement it has with the community and will use this website and other means of communication to build confidence in the justice system and greater community understanding of both the judicial role and the significance of an independent court system for the whole Victorian community.

          Most courts are open Monday to Friday 9am to 5pm with the exception of a few (see details tab)

          • Cost: Free
          • Referrals: Yes
          • 24 Hours: No
          • Outreach: No
          • Walk-ins: Yes
          • Appointments: Yes
          • Benalla Court (not Wed): 21 Bridge Street
            Benalla Victoria 3672
          • Cobram Court (Wed): Cnr. Punt Road and High Street
            Cobram Victoria 3644
          • Corryong Court : 11 Jardine Street
            Corryong Victoria 3707
          • Mansfield Court (Wed): 88 High Street
            Mansfield Victoria 3722
          • Myrtleford Court (Fri): Myrtle Street
            Myrtleford Victoria 3737
          • Seymour Court: 56 Tallarook Street
            Seymour Vic 3660
          • Shepparton Court: 14 High Street
            Shepparton Victoria 3630
          • Wangaratta Court: 24 Faithful Street
            Wangaratta Victoria 3677
          • Wodonga Court : 5 Elgin Boulevard
            Wodonga Victoria 3690
          • Assistance Line: 1300 352 000
          • Benalla Court (not Wed): 03 5761 1400
          • Cobram Court (Wed): 03 5872 2639
          • Corryong Court : 02 6043 7000
          • Mansfield Court (Wed): 03 5775 2672
          • Myrtleford Court (Fri): 03 5752 1868
          • Seymour Court: 03 5735 0100
          • Shepparton Court: 03 5821 4633
          • Wangaratta Court: 03 5721 0900
          • Wodonga Court : 02 6043 7000

          Areas of the Magistrates’ Court:

          - Intervention orders

          The court can make intervention orders to protect people who have experienced violent, threatening or abusive behaviour.
          There are two types of intervention orders:

          • a family violence intervention order helps to protect you from a family member who is violent to you
          • a personal safety intervention order helps to protect you from someone, other than a family member, who makes you feel unsafe

          - Specialist Jurisdictions 

          The Magistrates’ Court of Victoria offers a range of programs and services which improve the Court’s responsiveness to Victoria’s diverse and growing community. Specialist Courts seek to identify and address the complex issues that may have led to a person’s contact with the justice system with the aim of reducing re-offending. This promotes a safer and fairer community. Specialist Programs include the Drug Court, Koori Courts, Court Integrated Services Program (CISP), Credit/Bail Support (CBS) and the Assessment and Referral Court List (ARC).

          - Family Law

          The Magistrates’ Court has jurisdiction to hear and determine matters related to state laws and some federal matters. The Family Law Act 1975 gives the Magistrates’ Courts certain powers to deal with family law matters. The Magistrates’ Court of Victoria has the power to hear a similar range of matters related to children, property and intervention orders as the Federal Magistrates’ Court however its powers are limited by the legislation and developed court procedures.

          - Civil

          The Civil Jurisdiction of the Magistrates’ Court hears disputes arising from debts, claims for damages, other monetary disputes or equitable relief. Cases in the Civil Jurisdiction fall into three broad categories: General, Workcover and Industrial.

           – Criminal Proceedings

          The criminal jurisdiction of the Magistrates’ Court of Victoria hears and determines all summary offences and some indictable offences. The Court also conducts committal hearings in relation to serious indictable offences that must be finally determined in the County or Supreme Courts.

          Marian Community

          Marian Community provides a range of client focussed services in a safe and caring environment, upholding the rights of women and children to determine their own future and live free of violence. Marian Community offers women and children family violence crisis support and case management services with a focus on providing them with real opportunities to make a path out of violent relationships. Client support is provided according to the assessment of their needs, which is flexible and can include both financial and ‘practical’ support. Referrals can either be from the clients themselves, through family members or other services  and each client has an intake and assessment  to determine the most appropriate response for that particular case. This is a free service that operates 24/7 everyday of the year. Business hours please call (03) 58 219 458, After hours please call 1800 015 188.

            • Cost: Free
            • Referrals: Yes
            • 24 Hours: Yes
            • Outreach: Yes
            • Walk-ins: No
            • Appointments: Yes

            The Marian community gives you the following services:

            Refuge Accommodation – Marian Community takes referrals from the Women’s Domestic Violence Crisis Service to relocate women from other parts of Victoria or interstate to start a new life free from violence.

            Referrals to refuge may be done when a woman  in the Shepparton area feels it’s too unsafe to remain in the area. The referrals then go to the Women’s Domestic Violence Crisis Service and they source a suitable vacancy.

            Marian Community accommodation is not for local woman as it is too unsafe for women to be put in refuge in their own town.

            Safety Planning –

            Marian Community works with women who are still in abusive relationships to create a safety plan to plan a safe exit.

            Housing Support – Workers give women information about the different types of housing available to women in this situation and can assist with supporting and advocating for housing issues.

            Case Management – For women in refuge or with high complex needs Marian Community workers work out a case plan in collaboration with the client to set goals that they want to achieve.

            Bsafe Program – Bsafe is a personal alarm system and risk management option primarily for people escaping family violence and sexualised assault perpetrated by intimate partners. Bsafe utilises VitalCall who supply a mobile unit with GPS tracking.

            When the device is activated an alarm is sent to the 24 hour VitalCall response centre. The response centre call the clients mobile phone and if there is no answer or the client does not indicate their password,  they immediately alert 000 for a police response while continuing to monitor and record the call. Such recordings can later be used as evidence for court proceedings.

            Court Support - Marian Community offers court support to women applying for Intervention Orders and can support women in making police statements.

            Education – Workers provide education to women about family violence: The cycle of violence, the different types of abuse and the effects it has on their children.

            Advocacy – Marian Community provides advocacy for women who are experiencing discrimination or hardship due to family violence situation.

            Information/Referrals – Our trained professionals provide women and children with information relevant to their needs and referrals to other services should Marian not be able to meet all their needs.

            Men’s Behaviour Change Program

            Timely and appropriate responses to men who use violent and controlling behaviour are seen as a key component of an integrated family violence system. Men’s Behaviour Change offers a face to face program for men who want to change their violent and controlling behaviours. The Department of Health & Human Services offers this program through their funded agencies in four locations across the Hume Region: Wodonga, Wangaratta, Shepparton and Broadford. For more information about the program, you can contact one of the agencies listed below or click here for more information on the development of the program.

              • Referrals: Yes
              • 24 Hours: No
              • Outreach: No
              • Walk-ins: No
              • Appointments: Yes
              • Wodonga and Wangaratta - Gateway Community Health: 0260 22 8888
              • Shepparton - Relationships Australia: 0358 207444
              • Broadford - Nexus Primary Health: 0357 845 555

              Men’s Line Australia

              MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The helpline is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues. Through our dedicated  counselling services, available through a range of ways, MensLine provides:

              • A safe and private place to talk about concerns;
              • Confidential, anonymous and non-judgmental support;
              • Coaching and practical strategies for managing personal relationship concerns;
              • Relevant information and linkage to other appropriate services and programs as required.
              • Cost: Free
              • Referrals: Yes
              • 24 Hours: Yes
              • Outreach: No
              • Walk-ins: No
              • Appointments: No

              MensLine Australia offers a range of free, professional counselling and support services for men across a range of modalities:

              • Open line – an immediate, single-session discussion and support available 24/7
              • Call back service – ongoing support through a series of up to six follow-up telephone counselling sessions with the same counsellor
              • Arabic call back service – culturally appropriate ongoing support for Australia’s Arabic community
              • Online counselling – text-based counselling available through the MensLine Australia website
              • Video counselling – face-to-face counselling available via Skype for men in rural and remote Australia
              • Assisted referrals – referring services or agencies who have established protocols with MensLine Australia can assist their clients to link directly with the MensLine service via a real-time warm-link transfer or email.

              Men’s Referral Service

              Anonymous, free, confidential referral service by men for men, about their anger or violence towards their partner or family and relationship issues.

              Free call Monday to Tuesday noon to 9pm: 1800 065 973 or (03) 9428 2899

              • Cost: Free
              • Referrals: Yes
              • 24 Hours: No
              • Outreach: No
              • Walk-ins: No
              • Appointments: No
              • Free Call: 1800 065 973
              • Secondary Contact: (03) 9428 2899

              The Men’s Referral Service primarily provides a telephone counselling service for:

              • men who might be using violent and controlling behaviour towards a partner or family member
              • women wishing to find information about male family violence for their partners or for themselves
              • friends, family or colleagues of people who are either using or experiencing family violence
              • professionals wishing to support a male or female client

              MI Fellowship of Victoria

              MI Fellowship Victoria is a not-for-profit, member-based organisation. We work directly with thousands of people each year, supporting them on their paths to recovery.

              Today MI Fellowship Victoria is one of Australia’s community managed mental health agencies, providing support services to around 5,000 people a year, and reaching many more in the wider community through advocacy and community education activities.

              Through its range of evidence-informed programs, MI Fellowship Victoria works with people with severe and enduring mental illness, and their families, to support people in the fundamentally important areas of their lives:  work and study, home and community, and relationships.

              In Shepparton, Community Support; Three residential rehabilitation programs across the city (youth, two adult)

              • Cost: Free
              • Referrals: Yes
              • 24 Hours: No
              • Outreach: Yes
              • Walk-ins: Yes
              • Appointments: Yes
              • Shepparton: 79B Wyndham St
              • Seymour: 12A Tallarook Street
              • Wangaratta: 40-46 Rowan Street
              • Cobram: 24-32 Broadway Street
              • Helpline : (03) 8486 4222
              • Shepparton: (03) 5822 8600
              • Seymour: (03) 5799 2353
              • Cobram: (03) 5871 0900
              • Wangaratta: (03) 5822 8600
              • Email Address:

              Our services are community-based, meaning that they are social, not medical. Acute psychiatric services are crucial, but we know that quality support services in the community keep people well for longer, more connected with their family, friends and community, and with a better quality of life at less cost than psychiatric hospital beds.

              Our programs are designed to support people in the fundamental areas of their lives: home, work, relationships. We create pathways for people to connect with education and employment opportunities, to find and create homes for themselves, to build links within their communities, and to develop supportive relationships with families and friends.

              Our programs are informed by the evidence on mental illness and recovery. Recovery from mental illness is best described as a process, defined and led by the person with a mental illness, through which they achieve independence, self-esteem and a meaningful life in the community.

              We work with people to assist them to find or develop the internal resources they need in their recovery (such as hope, resilience, coping skills, self-acceptance and physical health) and the external services and supports that will enable their recovery and independence (such as stable accommodation, education, employment support). A list of our services and programs are:

              - Live in Services

              - Support at home

              - Support in the community

              - Doorway Housing & Support

              - Getting a ‘break’

              - Getting and keeping a job

              - Return to study

              - Family Education

              - Peer Education

              - Community Choir

              - Services in the ACT

              - Home-based services

              - Residential programs

              - Vocational rehabilitation

              Call (03) 8486 4222 to talk to someone from MI Fellowship Victoria.

              The Mental Illness Fellowship Victoria Helpline is staffed by trained volunteers who have personal experience or are a family member or close friend of a person with mental illness. They can provide you with:

              • a listening ear that is empathic, respectful and non-judgmental;
              • up-to-date accurate information about mental illnesses, treatment and recovery;
              • strategies and approaches for managing your illness or supporting a friend or family member with a mental illness;
              • assistance with recognising individual strengths and resources;
              • linking people into support and education programs and local communities;
              • Information about, and referral to MI Fellowship Victoria programs and other services.

              The Helpline is available 9am – 5pm Monday to Friday.

              Page 1 of 212